Refund policy

We want you to be satisfied with your purchase.

• You may request a return or refund within 7 days of receiving your order.
• Items must be unused, in original packaging, and in the same condition as received.
• To request a return or refund, please contact us at support@getpawy.com with your order number.

Refunds

• Once approved, refunds will be issued to the original payment method.
• Refunds typically take 5–10 business days to process, depending on your bank or payment provider.

Damaged or incorrect items

If your item arrives damaged or incorrect, please contact us within 48 hours of delivery and we will assist you.

Non-returnable items

• Items damaged due to misuse.
  

Shipping costs are non-refundable.